Conflict services
We support organizations, groups, and individuals in finding alternative and peaceful results when conflict and disagreement naturally arises.
We’re here for courageous conversations.
Every situation is unique and so are our responses. We focus on helping you find harmony with others. That said, these categories best describe our conflict services:
Restorative Facilitation
This principled approach supports people and groups in finding positive ways forward when conflict has become an issue. Conflict can be things like negative interactions, disagreements, harmful incidents, or clashes resulting in disconnected relationships at work. The goal is to help people address conflict to move and forward in healthy ways. This process is non-adversarial, in good faith, and adheres to the pillars of restorative approaches. This is also helpful when groups are experiencing difficulty making a decision or are struggling after a decision has been made. Final reporting can be a piece of this intervention.
Restorative Investigation
This is helpful when allegations of harm have been made and leaders need to respond. In this process the standard tenets of investigation are met but with added focus and care for the impacts and needs of people involved. The goal is to help people address conflict and move forward in healthy ways while also delivering formalized reporting on the situation. This is an excellent replacement for legal intervention or traditional investigation when conflict is interpersonal. Our specialty is mending disconnected relationships.
Restorative Response to Workplace Sexual Harassment
Given the sensitive nature of these situations, the conditions must be right for this kind of intervention. The goal is to help people address the harm of sexual harassment and find safe ways to move forward. The needs of those harmed are most important and we work with everyone involved to find healthy ways forward. These cases may involve restorative investigation or formalized reporting. Shila is trained in trauma-informed approaches and the restorative approach ensures that consent is front and centre for everything that happens.
We also offer individual coaching for folks navigating conflict - learn more here!
A restorative approach brings
CONNECTION · TRUST · UNDERSTANDING · HEALING
There are also some great perks to our approach:
Cost-Effective
Not only is this more affordable than adversarial legal routes, but it creates sustainable outcomes so that you avoid the same conflict in the future.
Timely
A restorative approach is faster than traditional legal or bureaucratic responses. Letting conflict linger increases the chance of it escalating. We are ready to work with you.
Confidential
Restorative Approach is here to support you every step of the way with all things remaining private.
Conflict costs.
When our relationships aren’t healthy our colleagues, clients, and communities are negatively impacted. Avoiding or failing to address workplace conflict only increases the chance of the issues escalating. Our mission is clear: we believe that if we take time to care for each other, our world will transform.
We support you in shifting:
From legal liability mindset to taking responsibility and accountability
From conflict in governance to a connected team and community
From risk management to accepting vulnerability within and beyond the organization
From protection and defence to responding compassionately and transparently
From damage control to resolutions that are felt and formalized for all parties
From unhealthy workplace culture to (re)building trust, empathy and compassion
